Convenience is what passengers would like to find, every detail of their journey at their fingertips. You want full access to information without needing to call, e-mail or wait until a travel agent meets your needs. Most airlines require passengers to be in the airport for their boarding passes and check-in baggage at least three hours before the estimated time of departure.
Changes in flight may happen instantly. It is quite difficult to keep up with announcements made about speakers in major airports, such as Toronto Pearson Airport and Montréal-Trudeau International Airport.
Passengers can easily skip their refreshments or worse, miss their flights.
The ideal feature in such app is that passengers would opt-into flight alerts. These apps can also update users quickly through push-notified customers to remind them about any changes to their flight times and gates. In addition, airlines can personalize their airport experience by notifying flyers at the right time of their check in.
It is important that the aviation industry keeps pace with passengers comfort, as traveling through borders have turned into long waits. By maximizing the use of a mobile strategy , companies can expect to increase their customer loyalty rate and increase sales.
Tailored needs through terminals
Mobile apps and Self-service kiosks offers airlines as well as passengers an advantage. The latter can save time waiting to get answers to FAQs while agents solve major problems. Given that customers have different requirements, it can be quite difficult for travel agents to take care of all requests on time.
Customers are extremely grateful for the quick and easy way to find solutions and clarify their concerns. They can easily access the information through an app, whether it’s their flight details, reward points or other relevant travel details.
App trends without backtracks
There’s no doubt that mobile apps are changing everybody’s consumer experience, because people rely constantly on their smartphones and tablets to connect to different kinds of companies. It’s no surprise with technological developments on the rise that even airlines leverage mobile apps to improve passenger customer experience.
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With the advent of the app market, the service expectations and ways of delivering them evolved naturally. In this article, we look at the main contours of these improvements and what the aviation industry is achieving with the right moves.
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In addition, the omnipresent mobile devices (smartphones) are not just used by airlines. More airports can also improve customer travel with mobile apps. The Montréal-Trudeau International Airport app is one example, allowing passengers to be conscious with terminal in real-time and the services and restaurants of the airport. These applications give users information on airport informations, shopping listings and terminal maps. Mobile app developers can add more features , allowing users to interact with new technology such as iBeacon, or faster airport bordering control and checkins that can tell passengers to move efficiently around the airport and display relevant locations, thus making the daunting process of air travel a seamless passenger experience.